Before implementation of your new system, Power Credit instructors conduct on-site training in system operations, administration and management. Training is designed to equip accounting staff and system administrators with the knowledge necessary to operate Power Credit effectively and efficiently. Key employees receive training in transaction processing, auditing, reporting, system maintenance and server management.
Following implementation, our Proactive Support Program helps minimize downtime, resolves operational glitches, and provides first line support for all payment processing issues.
our support model
All Power Credit products are sold with support included. We provide support on a subscription basis - without restriction on number of calls, and without per-call charges. This support policy removes the barriers between help desk and customer by encouraging our customers to call with questions, without hesitating due to billing considerations. Our Proactive Support Program includes the following services:
Telephone Help Desk is available Monday to Friday, 6 a.m. to 6 p.m. Pacific time. Help desk staff are on-call outside of these hours, and are paged when a voice mail is received.
No limits on questions answered. We encourage our customers to call with questions. Not only does this policy help prevent problems, it gives us a valuable source of ideas for future product improvements.
Network connections for on-line help. If necessary the Help Desk can connect to your Power Credit installation using a high speed Internet connection. For security reasons your site always initiates the call to our site. Help Desk personnel can then perform hands-on problem resolution on your network.
Software updates are included at no charge, to assure ongoing compliance with card association requirements.
Power Credit is the trade name for network-based electronic payment processing software licensed and sold by:
Software Packaging Inc.
1001 Fourth Ave., Suite 3200
Seattle WA 98154.
© 2003-2012 Software Packaging Inc.
